Frequently asked questions

What if the product I want is out of stock?


Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance. Unfortunately, we do not know when more items will become available if they're backordered. We're sorry for any inconvenience this may cause.




Why is my order is still processing?


Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process.

We're sorry for any inconvenience this may have caused.

If you have any further questions or concerns, we're here for you at 1-901-315-2424, Monday–Friday, 10:00 AM–5:00 PM Central Time, excluding holidays.




Can you send samples of your products?


I'm sorry, but at this time we do not send out samples without a purchase. At times, we offer samples as an online gift with purchase or when we launch a new line of featured products. To be included in these future offers, be sure to sign up for our email list.




Do you offer pro cards for makeup artist?


Not at this moment?